How do I return an item?
We accept returns for exchange or refund 7 calendar days after delivery of the product (see exceptions below*) . At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: Without showing signs of wear or damage in any way -within 7 calendar days of the delivery date (after 7 days no returns are allowed) -must not be a special order or a custom order -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.
*Custom design, embroidered, and/or screen print orders are nonrefundable.
*Custom hemmed pants will be at the discretion of American Fire Gear, LLC. and may not be refundable.
Special Note about Workrite Products:
Please note that some Workrite products are a “custom cut”; “Custom order” product. These items are not kept in stock and are ordered directly from Workrite upon order placement. These items can take up to 7 weeks production before shipment. These items are not refundable and/or returnable once the American Fire Gear order goes from “new” to “processed”. Following Item Numbers: 326NX45, 405NX65, 475NX75, 484NX, 700NX45(MID NAVY),701NX45, 701NX45LB,705NX45(LT BLUE), 706NX45,706NX45,720NX45, 720NX45, 725NX45,730NX45 (MID NAVY) 731NX45,735NX45, 740NX45, 741NX45, 745NX45,750NX45. Please note that some custom inseam sizes are also not refundable and/or returnable under the same conditions. If you have any questions or concerns, please email American Fire Gear before placing your order.
AMERICAN FIRE GEAR 117 Canna Street Warwick, RI 02888 Customer Service Number 401.402.0293